FAQs
1. Are the bicycles fully checked before sale?
Yes, every bicycle at Gill’s Cycle undergoes a full safety inspection and tune-up by experienced mechanics. We ensure the brakes, gears, tyres, and overall frame are in excellent working condition before listing them for sale.
2. Do you offer any kind of warranty?
Absolutely! All used bicycles come with a 30-day limited warranty covering mechanical issues not related to misuse or wear and tear. We want you to ride with peace of mind from day one.
3. Can I return or exchange a bike?
Yes, we offer a 7-day return or exchange policy. If you’re not satisfied or need a different size or model, simply contact us within the timeframe for a smooth and hassle-free process.
4. Do you deliver bicycles across the UK?
Yes, we offer reliable nationwide delivery at affordable rates. Your bike will be securely packaged and shipped to your doorstep, typically within 3–5 working days after your order is confirmed.
5. Are your bikes suitable for students and commuters?
Definitely. We specialise in city, Dutch, and touring bikes ideal for daily use, including commuting to school, university, or work. They’re durable, comfortable, and perfect for everyday urban riding.
6. How do I know which size to choose?
We provide a size guide on each product page based on your height. If you’re unsure, feel free to contact us for expert advice to help you choose the right fit.
7. Can I reserve a bike before purchase?
Yes, we offer a 24-hour reservation option. You can contact us to temporarily hold a bike while you make your decision or arrange payment or collection—ideal if you’re not quite ready to commit.
8. Do you offer student discounts or deals?
Yes! We regularly offer student discounts and seasonal promotions. Follow us on social media or sign up for our newsletter to stay updated on our latest offers and exclusive deals.